Responsible Gaming

Observe: Gambling should remain a form of entertainment, not a way to earn money. Expand: Responsible gaming means planning your play, setting limits, and seeking help early if risks appear. Reflect: calupoh, operating at calupoh-ca.com, supports every player with practical tools, confidential assistance, and evidence-based resources to help you stay in control.

Risk Awareness

Observe: Problem gambling can develop gradually and often shows behavioural, financial, and emotional signs. Expand: Early recognition and self-checks reduce harm. Reflect: Use the indicators and test below to assess your risk and decide next steps.

Common warning signs

• Increasing bet frequency or stakes, chasing losses, or playing longer than planned.
• Thinking about gambling outside play, using gambling to escape stress or negative moods.
• Hiding play from family/friends, borrowing money or selling items to fund play.
• Missing work or social obligations; sleep issues from late-night or continuous sessions.
• Using multiple payment methods after declined deposits; disregarding previous limits.

Quick self-assessment (answer Yes/No)

• I often spend more time or money gambling than I intended.
• I gamble to cope with stress, loneliness, or problems.
• I have tried to cut down but found it difficult.
• I have borrowed money or used funds needed for bills to gamble.
• Gambling has caused arguments or I have hidden it from others.

If you answered "Yes" to two or more, consider using limits now, taking a Time-Out, or speaking to a professional support service listed below.

Limits & Tools

Observe: Pre-commitment limits are proven to reduce overspending and time-on-device. Expand: calupoh provides configurable deposit and time controls that default to a safety-first approach. Reflect: Set conservative limits and adjust only after reflection; increases include a cooling-off period for protection.

Deposit limits (daily, weekly, monthly)

1. Go to My Account > Responsible Gaming > Limits on calupoh-ca.com.
2. Choose Daily, Weekly, and/or Monthly deposit caps.
3. Enter numeric amounts (e.g., Daily: 50; Weekly: 150; Monthly: 500) and click Save.
4. Decreases take effect immediately. Increases apply only after a minimum 24-hour cooling-off period and a confirmation screen.

Time spent limits and session reminders

• Enable a Session Timer under My Account > Responsible Gaming (e.g., 30/60/120 minutes).
• Turn on Reality Checks to receive pop-ups showing time played and net result; choose to continue or log out.

Short breaks (Time-Out)

1. Open My Account > Responsible Gaming > Time-Out.
2. Select a pause of 24, 48, or 72 hours (you can also select up to 7 days).
3. Confirm the start time. You will be logged out and cannot deposit or place bets until the Time-Out ends.

Regional compliance note: Cooling-off and limit mechanics align with Canadian safer-gambling best practices. Contact support if you need assistance applying limits across all products.

Self-Exclusion

Observe: Self-exclusion is a stronger measure for sustained risk. Expand: It blocks access to your account for a set period and stops marketing. Reflect: Choose a duration that supports recovery; we will not lift it early.

How to self-exclude (temporary or permanent)

1. Go to My Account > Responsible Gaming > Self-Exclusion.
2. Select a period: 6 months, 1 year, 2 years, or Lifetime.
3. Read the summary of consequences and tick the acknowledgment box.
4. Click Confirm; you will be logged out immediately and receive an email confirmation.
5. For assistance, contact our team (see Contact & Feedback below).

Consequences and refunds

• You cannot log in, deposit, or place bets during the exclusion.
• We will unsubscribe you from marketing; please also remove our app/shortcuts and consider device/site blockers.
• Any cleared real-money balance can be withdrawn by contacting support; identity and security checks apply. Bonus funds and pending bonuses are canceled.
• We will take reasonable steps to prevent new accounts linked to you. Opening new accounts during exclusion violates our Terms and may result in permanent closure.
• Lifetime exclusions are irreversible. Fixed-term exclusions cannot be shortened but may require an active request to reopen after expiry.

Regional compliance note: calupoh operates platform-level self-exclusion. We are not connected to Canadian provincial self-exclusion registers; consider enrolling in a provincial program in addition to your calupoh self-exclusion (see Support Resources).

Support Resources

Observe: Confidential, free help is available nationwide. Expand: Use local helplines for immediate support and international services for round-the-clock guidance. Reflect: Combining professional help, blocking tools, and limits produces better outcomes.

Local support (Canada)

• Ontario - ConnexOntario: 1-866-531-2600, 24/7; English and French; interpretation available. Web chat/search: connexontario.ca
• Québec - Jeu: aide et référence: 1-800-461-0140, 24/7; French/English. Site: aides-jeu.ca
• British Columbia - Gambling Support Line: 1-888-795-6111, 24/7; multiple languages. Site: bcresponsiblegambling.ca
• Alberta - AHS Addiction Helpline: 1-866-332-2322, 24/7; English (with interpreter). Site: albertahealthservices.ca
• Manitoba - Problem Gambling Helpline: 1-800-463-1554, 24/7. Site: addictionsfoundation.mb.ca
• Saskatchewan - Problem Gambling Helpline: 1-800-306-6789, 24/7. Site: saskatchewan.ca (health services)

If your province/territory is not listed, dial 211 to be directed to local addiction services, or visit your provincial health website.

International support organizations

Self-exclusion schemes (by country)

• UK: GAMSTOP (remote gambling) - gamstop.co.uk
• Spain: RGIAJ national register - sede.ordenacionjuego.gob.es
• Italy: ADM "Autoesclusione" for online gambling - adm.gov.it

Blocking and filtering tools

• Gamban: gamban.com - device-level gambling app/site blocking (subscription).
• BetBlocker: betblocker.org - free multi-device blocking with configurable restrictions.

Family and affected others

• Gam-Anon: gam-anon.org - peer support for families.
• SMART Recovery Family & Friends: smartrecovery.org/family - tools for supportive communication.
• Credit Counselling Canada: creditcounsellingcanada.ca - non-profit financial counselling.
• CAMH (Canada): camh.ca - mental health and addiction resources.

Confidentiality: When you contact the above services, your information is kept private and used only to provide assistance. In emergencies, call 911.

Help for Family

Observe: Loved ones often notice harms first. Expand: Support works best when it is respectful, non-judgmental, and boundaried. Reflect: Use the steps below and seek specialized help.

• Choose a calm time; use "I" statements: "I'm worried about how gambling is affecting you/us."
• Avoid blame or ultimatums; focus on observed impacts (missed bills, stress, sleep loss).
• Encourage practical steps: set account limits, take a Time-Out or self-exclude, and contact a helpline.
• Protect essentials: separate finances for rent, food, utilities; consider spending caps and alerts.
• Get your own support: Gam-Anon, SMART Family & Friends, or provincial helplines (see above).
• Escalate when needed: consult a psychotherapist or addiction counsellor; in crisis, call emergency services.

Operator's Commitment

Observe: We monitor accounts for markers of harm. Expand: Our systems review deposit patterns, session duration, chasing losses, multiple payment attempts, and overnight play. Reflect: Where risk is detected, we intervene proportionately to support you.

Risk checks and interactions

• Automated flags: trigger reality-check messages, reminders about limits, and optional cool-off prompts.
• Human review: our Safer Gambling team may request affordability/context information to ensure play remains sustainable.
• Proactive contact: We may email you, place safer-gambling messages on login, or temporarily restrict features if we detect elevated risk.
• Account measures: We may apply or suggest limits, impose Time-Outs, or suspend the account pending a wellbeing interaction.
• Data use: Risk analysis uses your account activity per our Privacy Notice and applicable laws to protect you from harm.

Regulatory transparency: calupoh (calupoh-ca.com) follows Canadian safer-gambling best practices. Our underlying gaming permit is issued in Mexico to Espectáculos Deportivos de Cancún, S.A. de C.V. (Permit DGAJS/SCEVF/P-1327 Y S/N/91; operator CALUPOH eSports S. de R.L. de C.V.; status: Permit in force as of 2025-10; issuing authority: Secretaría de Gobernación-SEGOB). We are not affiliated with Canadian provincial self-exclusion registries; platform-level protections still apply.

Updates

Observe: Responsible gaming controls and contact points may evolve. Expand: We will communicate meaningful changes in clear language. Reflect: You will be notified via:

• Email notice to your registered address before impactful changes take effect.
• On-site banner or interstitial on calupoh-ca.com at next login.
• Page revision log available on request from our Safer Gambling team.

Last updated: October 2025

Contact & Feedback

Observe: Quick access to support improves outcomes. Expand: Use one channel and include your username (not your password) for faster assistance. Reflect: We will respond promptly and confidentially.

• Email (Safer Gambling team): Please contact us via the Help Center on calupoh-ca.com and select "Responsible Gaming." If you cannot access your account (e.g., self-excluded), reply to the most recent system email you received from us and it will route to our team.
• Phone: At this time we do not provide telephone support. For immediate counselling, use the helplines listed in Support Resources.
• Response times: We aim to acknowledge within 24 hours and resolve within 72 hours (complex cases may take longer).

Feedback form (self-control and support requests)

Topic Set/adjust limits Request Time-Out Self-exclusion assistance Concerned family member Other responsible gaming query
Account username (if applicable)
Message
Send request

Important: This page provides general information and does not replace clinical advice. If you are concerned about immediate safety, call 911. Play is restricted to legal-age adults in your province/territory. Always keep your login details secure.