Calupoh Casino - Canada Guide: Licence, Payments, Games & Safer Play

Mexico's SEGOB oversees this operator. The direct permit holder is Espectáculos Deportivos de Cancún, S.A. de C.V.; the operator entity is CALUPOH eSports S. de R.L. de C.V. The permit reference appears as DGAJS/SCEVF/P-1327 Y S/N/91 with status listed as Permiso Vigente in public records.

Verify permits at the regulator: https://www.juegosysorteos.gob.mx/ (copy/paste into your browser). I don't see a third‑party testing seal on‑site - note that and keep your deposit small.

For Canadians: this is a Mexican permit. In Ontario, AGCO/iGO‑licensed sites must show licence details - Calupoh is not one of those. Outside Ontario, you're in grey‑market territory, so save the site's licensing page for your records.

No Interac - a pain for most of us in Canada. Cards only, in MXN. First thought: MXN only? That's awkward for Canadians. Then again, if fees are low, maybe fine. Try a tiny deposit first - if your bank codes it as a cash advance, bail.

Expect an FX spread; some cards also treat deposits as cash advances (costly). Call your issuer to confirm. Trust‑signal wise: clear licence info matters; in ON that's AGCO/iGO, elsewhere you're in grey‑market territory.

Stuck on payment options? Check the guide - quick read: see payment methods. If it's getting too intense, set a time‑out in the tools area: see responsible gaming.

The main product is Spanish‑first. Our information here on calupoh-ca.com is in English. Some help pages appear in English, but core sections can default to Spanish. Confirm your preferred language in account settings (if offered), or ask support for language assistance during KYC. Choose communication in a language you understand before depositing, and never accept bonus terms you can't read comfortably. For data rights in plain English, see our privacy policy.

I haven't seen a public email or phone listed. Use the on‑site help section or live chat if the bubble appears once you're logged in. Open live chat (bottom‑right bubble), drop the timestamp and payment ID, and ask for a ticket number. Save the transcript.

Complex KYC questions can take longer. Provide clear, readable documents to cut back‑and‑forth. If a dispute remains unresolved, escalate in writing to the operator, then to Mexico's regulator (see the SEGOB portal address in the licensing answer). For templates and steps, visit contact us. Gambling's entertainment - budget for losses while you wait on replies.

The brand is operated by CALUPOH eSports S. de R.L. de C.V.; the permit holder is Espectáculos Deportivos de Cancún, S.A. de C.V. Looks like a late‑2023 launch from archived pages; if that changes, I'll edit this. The name nods to the Calupoh (Mexican wolf‑dog), which fits the Mexican focus. Newer casinos have less long‑term player feedback - read the cashier rules before any big deposit. For how I verify details, see about the author.

Use the official link on calupoh-ca.com. Tap Register, fill it out, verify the email. Name/DOB/address must match your ID or KYC will stall. Enable two‑factor authentication right after confirmation. Don't deposit until you skim the KYC page and upload your docs - it saves payout delays. Open the limits page before you deposit - non‑negotiable: see responsible gaming. Keep a copy of the terms you accept at sign‑up.

You must be 18+ and pass an ID check. One account per person. Eligibility also depends on residence rules in the terms. Calupoh runs accounts in MXN under Mexico's regulator; that doesn't create provincial protections in Canada. If you can't verify your identity promptly, don't register. Set a deposit limit first - two minutes well spent: see safer‑play tools.

Have a photo ID (passport/driver's licence) and a recent proof of address (utility bill or bank statement, under 3 months). You may be asked to prove payment ownership (mask middle card digits; never share CVV). Submit from the account verification page. Clear colour scans speed things up. Withdrawals wait until KYC is approved. If you can't pass KYC, don't play for real money.

Use "Forgot Password" on the login page and follow the email link right away. If you've lost your 2FA device, contact support with your ID and last deposit details. Only disable 2FA through verified procedures, and keep recovery codes offline. Also secure your email with its own strong password and 2FA - it's the master key.

Edit what you can in Profile (e.g., phone). Legal name and DOB usually need support + documents. Address changes typically need a fresh proof of address. Turn on 2FA in Security (an authenticator app beats SMS). Store backup codes offline. Don't deposit while a profile change is pending - re‑verification can pause payouts.

Expect deposit matches, reloads, free spins, cashbacks, and the occasional tournament (leaderboard points for spins or cash). Some offers need a code at deposit. Most slots usually count 100%, whereas table games - blackjack especially - often contribute far less toward wagering. Max bet caps commonly apply while you're wagering; breaking caps can void wins. Check the progress bar in the cashier if available, and skim the small print before you opt in.

Assume standard rollover unless the terms loudly say "no wagering." A common range in the industry is roughly 20x-40x on bonus funds; free‑spin wins can have their own rules. Contribution rates vary by game, and max bet rules are typical. If anything's fuzzy, ask support in writing before you accept the promo - or skip it.

Expiry varies. A common range is 7-30 days for bonuses; free spins often expire within 24-72 hours. The promotions tab or bonus wallet usually shows remaining time and rollover progress. Before you opt in, screenshot the offer, terms, and your cashier page - three shots, one folder. If the timeframe isn't clear, get an answer in chat before you wager.

Usually not. One active offer generally blocks others until it's finished. Stacking creates wallet conflicts and can disqualify you. If the cashier looks odd, pause and ask support to clarify your balances. Keep it simple: one promo at a time, with clear tracking, is the least painful route.

Confirm you met the terms (min deposit, code, game, etc.). Open live chat (bottom‑right bubble), paste your transaction ID and a screenshot of the promo, and ask for a ticket number. Do not start wagering until it's fixed. If it stalls, escalate the ticket formally; for regulator details, see the licensing answer. For a quick troubleshooting checklist, see bonus offers. Don't chase missing bonuses with extra deposits.

Visa/Mastercard and SPEI (Mexico's interbank transfer). The minimum shown in the cashier is 100 MXN. No Interac here - so for Canadians it's cards/SPEI, which usually means extra FX costs. Plan for an FX spread; some cards also treat casino deposits as cash advances. Call your issuer to confirm before you try a small test deposit. For pros/cons by method, see the payment methods guide. It's fun when it's affordable. Income? No.

MXN only. Your CAD card deposit converts to MXN at your bank's rate plus spread; withdrawals convert back to your account currency. Each hop can add costs. Ask your bank for its current FX and cash‑advance schedule, and keep a record of rates/fees for your files. If costs are unclear, don't deposit.

KYC must be fully approved first. Timing depends on method and workload: domestic SPEI in Mexico can clear same day; cards internationally often take several business days; extra bank compliance checks can extend this. Keep one payment method in your own name to reduce friction. In chat, ask: "When should I expect funds? Please confirm in writing." Save the transcript.

The site may not charge a cashier fee, but your bank/issuer can: FX spread, international fee, and sometimes cash‑advance interest on deposits. Confirm the total cost with your issuer and ask support to confirm any operator fees in writing. Decline anything that's fuzzy. Keep to a pre‑set entertainment budget - never chase fees with more deposits.

Once your bank approves a deposit, it's usually final. Chargebacks can trigger a permanent ban. Some pending withdrawals can be cancelled in the cashier, which returns funds to your balance - but don't cancel to keep gambling. If you made a mistake, contact support right away and keep all reference numbers for follow‑up.

No native app. It's a responsive website. Use Safari on iOS and Chrome on Android. Add a home‑screen shortcut for quick access (browser menu -> Add to Home Screen). The mobile site supports registration, deposits, and gameplay. Performance is optimized for modern devices and solid connections. Keep 2FA on for mobile logins.

iOS 15+ with Safari, Android 10+ with current Chrome. Recent Edge and Firefox work too. Keep your browser updated, allow JavaScript/cookies, and avoid heavy battery saver modes during play. Stable Wi‑Fi or 5G helps live games. On my Pixel 7, Chrome ran best; an older iPad needed a few background apps closed to stop lag. See mobile apps for setup tips and fixes.

No native push. Some browsers support web push; only allow what you actually want. Biometric login depends on your device/password manager - use Face ID/Touch ID to lock your credentials. Always keep account‑level 2FA on, and log out after each session if you share devices at home.

Yes - balances, limits, and bonus progress sync on the server side (provider reporting permitting). If a round hangs, don't spam refresh. Reopen the game and check round history; if it's still missing, contact support with the time, game name, and stake size. Round histories are the authoritative record for outcomes. Grab a quick screenshot of milestone moments in bonus progress for your own notes.

Expect 1,000+ titles across categories. You'll often see Pragmatic Play, Hacksaw Gaming, and Blueprint Gaming among others. Popular picks include Sweet Bonanza and Bigger Bass Splash, with a dedicated Megaways section. Availability can depend on location and KYC status. Live dealer needs more bandwidth - set a session timer so you don't lose the plot. Gambling's entertainment - budget for losses.

RTP is Return to Player over long‑term play - a statistical average, not a promise. Providers publish defaults on game info pages. Sweet Bonanza sits near 96.5% by default, but casinos can run lower variants - check the in‑game info. Don't assume - verify in the game menu. Treat RTP as context, not a guarantee for your session.

Many slots offer demos; access can depend on provider policy and regional rules. You may need to log in or confirm age. Some features can differ in demo vs real play. Demos are great for learning mechanics and testing bet sizes, but outcomes won't mirror your real‑money variance. The house edge doesn't change in demo mode - it just feels safer because it's pretend balance.

Sports availability varies by region and product lineup. If you see "Sports" in your menu, read the house rules first: settlement, voids, abandoned matches, max payouts, parlay restrictions. Keep your bet IDs, odds, and stakes in a note so it's easy to follow up if needed. If there's no sportsbook, you'll only see casino products. See our sports betting primer for the basics. Betting remains entertainment, not a reliable income strategy.

Sessions run over SSL. Payment gateways follow standard security practices. Turn on 2FA; it materially reduces takeover risk. Store as few cards as possible and stick to one verified method. Use your own updated devices and avoid public Wi‑Fi for payments. If anything looks off, change passwords immediately and contact support with the details you saw (time, device, page).

Registration details, KYC documents, transactions, and gameplay records are kept. Retention ties to anti‑money‑laundering obligations, so some records must be held for statutory periods. Deletion requests are limited by those laws. Calupoh's privacy policy outlines categories and durations. Keep your contact info current so you don't miss notices, and store your own copies of submitted documents securely at home.

You can request access and corrections, and you can ask for deletion within legal limits. Identity checks apply to all data requests. Keep everything in writing and save the timeline of replies. For practical request templates, see the privacy policy. Don't send sensitive info over unsecured channels.

Cookies keep you logged in and remember preferences; analytics help improve performance. Some are essential for stable gameplay. Manage them in your browser settings. Clearing will sign you out and reset preferences, so re‑enable 2FA and log in again after. If an extension conflicts, test an incognito window. The cookie policy is linked in the footer with more detail.

Report via in‑site support first. Share timestamps, device info, affected pages, and ask for a case number in writing. If unresolved, escalate to the Mexican regulator. Regulator portal: https://www.juegosysorteos.gob.mx/. Save copies of everything. For an escalation checklist, see contact us. Never post full card details in any report.

Chasing losses, hiding play, missing bills, borrowing to gamble, losing track of time, irritability when you can't play. Set deposit, loss, and session limits before your first bet, and review activity weekly when you're calm. Play for fun. If you need the money, don't play. Seek help early if any red flag shows up.

Deposit and loss limits, time reminders, cool‑offs, and self‑exclusion. Limits are daily/weekly/monthly; decreases apply immediately, increases usually wait. Document the limits you set and keep them active. For a step‑by‑step, see the limits and time‑out guide.

A time‑out pauses play for a short period; self‑exclusion blocks access longer and is typically irreversible until it ends. Pending withdrawals normally continue while excluded. Clear any active bets or bonuses first, then request written confirmation. Consider adding device‑level blocking software. Ask support for local resources in your language, and don't jump back in immediately after an exclusion ends.

Canada (24/7, free, confidential): Ontario - ConnexOntario 1‑866‑531‑2600; BC - Gambling Support Line 1‑888‑795‑6111; Alberta - AHS Addiction Helpline 1‑866‑332‑2322; Quebec - 1‑800‑461‑0140; Saskatchewan - 1‑800‑306‑6789; Manitoba - 1‑855‑662‑6605; Atlantic Canada - 1‑888‑347‑8888. International signposting: GamCare, BeGambleAware, Gamblers Anonymous, Gambling Therapy. U.S.: NCPG 1‑800‑522‑4700. If risk is immediate, call local emergency services. More resources are listed in responsible gaming.

You must be 18+, provide accurate info, and pass KYC before withdrawals. One account per person. Bonus abuse/multiple accounts can trigger closure. Game providers also have their own rules. Oversight is under Mexico's SEGOB framework. Save copies of any rules you rely on. For a practical checklist, see terms & conditions.

Yes - terms can update with notice described in the contract, and promotions can change or end according to their specific rules. Changes shouldn't apply retroactively to completed rounds. Screenshot the version you accept, and ask support to confirm if a change affects you. Keep a personal archive and skip unclear promos until you get written confirmation.

First instinct? Chat support. Then I slow down - screenshots, IDs, the whole paper trail. Ask for a case number; it matters later. If it's not resolved, escalate in writing to the operator and then to the Mexican regulator (SEGOB). Regulator portal: https://www.juegosysorteos.gob.mx/. Keep your tone polite and your facts tight. For an escalation template, see contact us. Keep copies of every message and attachment you send.

Dormant fees can apply after a defined inactivity period - check the terms for timing and the fee amount. Withdraw your balance before long breaks. You can request closure, or use self‑exclusion for a safer, harder stop. Refunds of deposits depend on activity and policy; chargebacks usually mean a permanent ban. For a closure checklist, see terms & conditions. Save all confirmations to your records.

Quick triage: try another site, then toggle your VPN off. If it's still stuck, a router restart usually does the trick. Next, switch browsers (Chrome/Safari), clear site cache/cookies, and close background streams. Move from mobile data to stable Wi‑Fi for live games. If outages persist, ping support with timestamps and a brief note of what you tried.

Don't restart the device mid‑spin. Reopen the same game and check round history - rounds settle server‑side and your balance updates when you reconnect. If there's no result, note the time and stake, screenshot any error, and ask support to escalate to the game provider with your user ID and round reference (if shown). Stay calm - repeated refreshes don't help and can make logging messy.

Current Chrome, Safari, Firefox, or Edge. Keep auto‑updates on, allow JavaScript/cookies, and disable aggressive blockers for the casino domain. If something's off, test an incognito window or a different browser brand. When you file a ticket, include browser version, OS, and device model - it speeds triage.

Chrome: Settings -> Privacy -> Clear browsing data -> select Cookies and Cached images (choose a time range). iOS Safari: Settings -> Safari -> Clear History and Website Data. Clearing logs you out and resets preferences. Save important passwords first, then re‑enable 2FA and log in again. Compare against an incognito window to confirm the fix.

A device from the last ~5 years, 4 GB RAM on mobile (8 GB on desktop) and a steady 10 Mbps connection. Close other apps during live dealer sessions, keep OS/browser updated, and avoid playing during system updates or in battery saver mode. Turn on device encryption and 2FA for security. If issues persist, share your system specs with support.