burger icon
Calupoh Сasino
Log In

Terms & Conditions

These Terms govern your relationship with the operator of the website located at https://calupoh-ca.com, including access to and use of games, promotions, and related services provided under the brand "calupoh." Effective date: 31 October 2025. Observe: establish scope and effective date. Expand: clarify site, brand, and services. Reflect: these Terms bind all Users who access or use the services.

Definitions

Observe: Define key terms to ensure clarity. Expand: Align with industry standards. Reflect: Use consistent terminology throughout.

  • Operator: The entity operating the website at https://calupoh-ca.com ("calupoh", "we", "us", "our").
  • User/Player: Any natural person who accesses, registers, or uses the services ("you", "your").
  • Account: A personal, non-transferable profile created by a User for accessing services.
  • Bet/Wager: A stake of real or virtual funds placed on gaming outcomes.
  • Bonus: Any promotional credit, free spins, free bets, or similar incentives subject to specific terms.
  • Funds: Real money, bonus credits, and any winnings reflected in your Account balance.
  • Game(s): Casino, live casino, esports or other interactive gaming products provided on the site.
  • RNG: Random Number Generator determining certain game outcomes.
  • KYC: Know-Your-Customer identity verification procedures.
  • Self-Exclusion: A voluntary request to block or limit access to services for responsible gambling purposes.
  • Prohibited Jurisdiction: A place where you are not legally permitted to use the services.

Account Registration

Observe: Eligibility, identity checks, user duties. Expand: Canadian age-of-majority and AML expectations. Reflect: Clear steps and obligations to protect Users and Operator.

  • Eligibility & age: You must be the legal age of majority where you are located (typically 19 in most provinces/territories; 18 in Alberta, Manitoba, and Quebec) and legally permitted to use real-money gaming. Access is prohibited in any Prohibited Jurisdiction.
  • Jurisdictional availability (Canada): Our real-money services are available only where we are authorized to offer them. Unless and until we are registered or otherwise authorized in a specific Canadian province/territory, Users located there may not use our real-money services. We may restrict, geoblock, or close Accounts based on location.
  • Registration process: Provide accurate personal details, choose secure credentials, and confirm your email. Only one Account per person, device, and household is allowed.
  • KYC/verification: We may request government-issued ID, proof of address, payment method ownership, and source-of-funds/wealth documentation before deposits, gameplay, bonuses, or withdrawals.
  • Accuracy & security: Keep information current and your password confidential. You are responsible for all activity under your Account until you notify us of suspected compromise.
  • Compliance: We may conduct ongoing monitoring, sanctions screening, affordability and risk assessments, and suspend or close Accounts to comply with applicable laws.

Regulatory note: The permit DGAJS/SCEVF/P-1327 Y S/N/91 was issued in Mexico by SEGOB (permit holder: Espectáculos Deportivos de Cancún, S.A. de C.V.; operator reference: CALUPOH eSports S. de R.L. de C.V.). This Mexican authorization does not by itself grant the right to offer real-money gaming in Canada.

Betting & Gameplay Rules

Observe: How bets are placed, modified, or voided; conduct rules. Expand: Live-play specifics, RNG finality, chat standards. Reflect: Prevent abuse and ensure fairness.

  • Placing bets: A bet is accepted once confirmed by our system and reflected in your balance/history. Minimum/maximum stakes, payout limits, and game-specific rules are shown in the relevant game or page.
  • Results: For RNG games, the outcome displayed by the game server is final. For live games, the result announced by the dealer/system is final. In the event of manifest error, mispricing, or technical fault, affected bets may be voided or settled at the correct terms.
  • Cancellation/modification: After acceptance, bets generally cannot be cancelled or changed. We may void or adjust bets for obvious error, rule breach, prohibited advantage play, or regulatory reasons.
  • Conduct: Abusive language, harassment, spamming, hate speech, collusion, chip dumping, multi-accounting, bot/automation use, or any fraudulent or illegal activity is strictly prohibited and may result in suspension, voiding of bets/bonuses, and closure.
  • System issues: If a session disconnects after a wager is placed, the result stands as processed by the game server. Unresolved bets may be settled on reconnection or voided where appropriate.
  • Responsible play: You may request limits or self-exclusion. Where available, we will implement cooling-off periods, deposit/wager limits, and self-exclusion in line with applicable local requirements.

Bonus Terms

Observe: Activation, wagering, restrictions. Expand: Abuse prevention and transparency. Reflect: Align with Canadian consumer-protection expectations.

  • Activation: Each promotion specifies eligibility, required opt-in, qualifying deposit/bet, and any codes. Bonuses are optional and may be declined.
  • Wagering: Bonus funds and any associated winnings may be locked until the stated wagering requirements are met. Game contribution rates vary and are listed in each offer. Time limits apply; unmet requirements lead to bonus removal.
  • Restrictions: Certain games, bet types, or low-risk wagering patterns may be excluded or contribute less. Maximum bet and other conditions during wagering apply as stated in the specific promotion.
  • Combining offers: Unless expressly allowed, promotions cannot be combined. The sequence and priority of bonuses are determined by the specific offer terms.
  • Bonus abuse: We may withhold or remove bonuses and related winnings in cases of multiple Accounts, collusion, arbitrage, hedging, structured low-risk play, or other abuse.
  • Transparency: The promotional page governs any figures (e.g., wagering multipliers, caps). In case of conflict, the promotional terms prevail over these general Bonus Terms.

Payments & Withdrawals

Observe: Methods, limits, timings, and verification. Expand: AML/CTF controls and consumer protections. Reflect: Clear, jurisdiction-sensitive rules.

  • Methods: Subject to availability and your location, we may support cards, e-wallets, bank transfers, prepaid solutions, and, where lawful, crypto-to-fiat processing via approved providers. We do not accept third-party payments.
  • Currency & limits: Account currency and per-transaction/daily/monthly limits are displayed at cashier. We may apply aggregate payout limits and request staged withdrawals for security and compliance.
  • Processing times: Deposits are usually instant. Withdrawals are first "pending" for review; timelines depend on KYC completion, payment method, and provider. Additional checks may extend timelines as permitted by law.
  • Verification: We may require ID, proof of address, ownership of payment method, and source-of-funds/wealth before approving withdrawals. We may pay back to the original funding method where feasible.
  • Fees & FX: We do not charge hidden fees; third-party or FX fees may apply. Any fees we charge will be disclosed at the cashier before you confirm.
  • Chargebacks & reversals: Unwarranted chargebacks may lead to Account suspension, debt recovery, and reporting to authorities.
  • Refunds: Deposits, bets, or bonuses generally are non-refundable once used. We may cancel a bonus and adjust balances in cases of error or abuse.
  • Compliance: Transactions may be screened for AML/CTF, fraud, and sanctions. We may block or report transactions as required by applicable law.

Limitation of Liability

Observe: Set expectations of service and risk allocation. Expand: Carve-outs for mandatory rights. Reflect: Proportionate caps and exclusions.

  • Service standard: We provide services with reasonable skill and care and aim for accurate, timely results. Games may rely on third-party systems.
  • Exclusions: To the fullest extent permitted by law, we are not liable for indirect, incidental, special, or consequential losses, including loss of profits, data, or business, or for interruptions, delays, or failures caused by networks, devices, or third parties.
  • Maximum liability: Our total liability arising from an accepted bet or game round will not exceed the amount staked in that bet/game or the value of the disputed transaction, whichever is lower.
  • No unlawful exclusion: Nothing in these Terms excludes liability that cannot be excluded under applicable law (including for fraud). Your statutory rights as a consumer, where applicable, remain unaffected.

Intellectual Property Rights

Observe: Protect content and software. Expand: Limit permitted use. Reflect: Preserve brand integrity.

  • Ownership: All content, code, games, graphics, trademarks, and the "calupoh" brand on https://calupoh-ca.com are owned by us or our licensors and are protected by IP laws.
  • License: We grant you a personal, non-exclusive, non-transferable, revocable license to access and use the site for lawful, personal entertainment in accordance with these Terms.
  • Restrictions: You must not copy, modify, distribute, reverse engineer, frame, scrape, or commercially exploit any part of the site or content without our prior written consent.

Privacy & Data Protection

Observe: Point to governing policy. Expand: Canadian standards. Reflect: Transparency for Users.

  • Policy: Your personal data is processed in accordance with our Privacy Policy, which forms part of these Terms. Please review it before using the services.
  • Standards: Where applicable, we align with Canadian privacy laws (including PIPEDA and substantially similar provincial laws). Data may be transferred internationally subject to appropriate safeguards.
  • Cookies: We use cookies and similar technologies as described in our Privacy Policy and cookie notices.

Changes to Terms

Observe: Update protocol. Expand: User notice and choice. Reflect: Maintain transparency.

  • Updates: We may amend these Terms to reflect legal, technical, or business changes.
  • Notice: Material changes will be notified via on-site banner and/or email (if available) with reasonable advance notice where required by law.
  • Your options: If you disagree with updated Terms, discontinue use and request Account closure and withdrawal of eligible funds. Continued use after the effective date constitutes acceptance.

Termination & Suspension

Observe: Grounds and effects. Expand: User protections and payouts. Reflect: Compliance-focused approach.

  • Grounds: We may suspend or close your Account for breach of these Terms, unlawful activity, failed verification, self-exclusion, chargeback, responsible-gambling concerns, regulatory restrictions (including geolocation), or inactivity.
  • Procedure: We generally provide notice of suspension/closure and the reason, unless prohibited by law or security considerations.
  • Balances: On closure, we will pay out any withdrawable real-money balance (less chargebacks, fees, or sums due) after completing required checks. Bonus funds may be removed per Bonus Terms.
  • Records: We may retain records as required by law and for legitimate business purposes.

Governing Law & Jurisdiction

Observe: Legal framework for disputes. Expand: Consumer carve-outs and practical paths. Reflect: Predictable, lawful dispute resolution.

  • Governing law: To the extent permitted by law, these Terms and any dispute arising out of them are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict-of-law principles.
  • Dispute resolution: First, contact us to attempt informal resolution. If unresolved, and to the extent permitted by applicable consumer law, disputes will be referred to confidential, binding arbitration under the Arbitration Act, 1991 (Ontario), seated in Toronto, in English, by a single arbitrator. Either party may seek injunctive or equitable relief in court to protect IP or confidential information.
  • Consumer rights preserved: Where local law provides non-waivable rights (including the right to bring a claim in a court or tribunal or to participate in a statutory complaint scheme), those rights prevail over this clause.

Contact Information

Observe: Provide channels to reach support and legal. Expand: Avoid unverified details. Reflect: Direct Users to official site pending publication of local contacts.

  • Website: https://calupoh-ca.com (official site for Canada-facing information).
  • Customer support: Please use the support link or help tools available on the website to submit inquiries.
  • Legal notices: If you require a mailing address or designated email for formal legal service or escalations, request details via the website; we will provide the appropriate contact information and update this section when available.

Regional compliance note (Canada): Access to real-money services on https://calupoh-ca.com is restricted to locations where such services are lawful and we are authorized to offer them. You must comply with all provincial/territorial laws applicable to you. Responsible gambling support is available via provincial resources (e.g., ConnexOntario at connexontario.ca, Gambling Help BC, Alberta Health Services, and equivalents in your province/territory).